SaM Solutions, Minsk based global software company is looking for an energetic and highly motivated Account manager to help us grow our US business and work with our American customers and US based team from our Minsk office.
Major Responsibilities:
Client:
- Client onboarding facilitation: from contract signing and knowledge transfer to project kick-off
- Client business, needs and opportunities research to identify additional growth points
- Constantly work on growing contact base on the client’s side
- Make sure to increase client’s acquaintance of the company’s services, skills and expertise by conducting the presentations, sharing materials and spreading the word
- Upsell and cross-sell
- Constantly measure client’s satisfaction level to mitigate possible risks and work with the team and client to solve any existing issues
- Be the single escalation point for the client on any issues not solved on default communication level
- Be the first entry point for the client on any staffing inquiries, new business requests and general cooperation terms questions
- Regular client and team sync ups to make sure client expectations are managed efficiently
- Find the right balance between acting on client’s side and making sure company’s interests are well protected
Staffing:
- Help client and company HR to finalize candidate requirements
- Facilitate the entire interviewing process from internal to client-facing stages
- Help to prepare the candidate for the client interview and support him during it
- Sell the candidate to the client
- Analyze, track and manage further client’s staffing needs to renew quarterly staffing orders on the best possible terms
- Manage any existing team member requests from the client, including replacement and substitution
Team and Project:
- Work with the key team members to keep track of the team satisfaction level
- Participate in the major team meetings to keep track on the project progress and team velocity
- Track all the major project metrics to measure the current project status and possible future implications
- Make sure CRM is up-to-date and filled out regularly
Requirements:
- 2+ experience in account management, project management or customer success management
- Good understanding of SDLC and related processes
- Strong written and spoken English
- Curious about tech trends
- Strong communication, negotiation, team collaboration and problem-solving skills
- Proficient in time management
- Curious about US culture, sports and able to support related topics
- Able to explain complex things in a simple way preferably in visual form
- Good active listener and attention to details
- Knows when and how to say “no” and able to support it with arguments
- Advanced Excel user
- Experience in creating and implementing account development plans and strategies is a plus